Last updated: June 14, 2025

Dispute Conditions

At Krafity.com, we are committed to providing a smooth experience for both buyers and sellers. However, if a dispute arises, we have policies and procedures in place to ensure fair resolution for all parties.

1. Types of Disputes That Can Be Filed

Buyers can open a dispute for the following reasons:

• Received the wrong item or an item that does not match the description.
• Received a damaged or defective product due to shipping.
• Did not receive the item within the specified time frame.
• Issues with refunds or returns.

Sellers can open a dispute for the following reasons:

• The buyer is requesting a refund without a valid reason.
• The buyer fails to return the product as per the agreed conditions.

2. Dispute Resolution Process

2.1 Direct Communication (Within 7 Days)

• Buyers and sellers should first try to resolve the issue directly through Krafity.com’s messaging system or other provided contact methods.
• If both parties reach an agreement, they should proceed accordingly.

2.2 Opening a Dispute

• If no resolution is reached within 7 days, the buyer can officially open a dispute through the Krafity.com dispute system.
• The disputing party must provide supporting information, such as photos of the product, order details, tracking numbers, or chat records.

2.3 Investigation by Krafity.com

• The Krafity.com team will review the provided evidence and make a decision within 7-14 business days.
• Additional information may be requested from both parties for verification.

2.4 Resolution and Actions Taken

• If the buyer is found to be correct, they may receive a full or partial refund.
• If the seller is found to be correct, the refund or return request from the buyer may be denied.
• In some cases, Krafity.com may offer a partial refund without requiring a return or propose a mutual settlement.

3. Additional Terms

• Krafity.com’s decision is final in cases where no mutual agreement can be reached.
• Sellers with frequent disputes may face temporary suspension or permanent account removal.
• Any fraudulent activities or false claims will be subject to investigation and potential legal action.

Need Assistance?

If you have further questions regarding dispute resolution, please contact Krafity.com Customer Support.

Thank you for choosing Krafity.com – the platform connecting Thai arts and crafts to the world! 🌍